Refund policy

Return and Refund Policy

At Mozhi, we take great care in packaging and shipping every order. To help us serve you better, please note the following:

• Unboxing video required: For any damage-related concerns, a continuous, unedited unboxing video (start to finish, without cuts or pauses) is mandatory. This video serves as valid proof for any exchange request.
• Exchange only, no refunds: We offer exchanges only for products found to be damaged upon delivery, and only when supported by a valid unboxing video. We do not offer refunds.
• Reporting window: Any issues must be reported to us within 2 days of delivery. Requests raised after this window cannot be accepted.
• Order confirmation is final: Once an order is confirmed, it cannot be cancelled or modified.

By placing an order with us, you acknowledge and agree to this policy.